STRAIGHT ANSWERS.

Active leak, missing shingles after a storm, tree on the roof, ice dam visibly causing interior water damage. Call the emergency line — we will tarp the same day.

Yes. Our 10-year workmanship warranty transfers once at no cost. Manufacturer warranties (42-year standing-seam, 30-year asphalt) transfer per the manufacturer's terms — typically a one-time fee under $100.

Yes. We document the damage with photos and a drone survey, write the scope in your insurer's format, and meet the adjuster on-site. We do not inflate claims.

Almost always a ventilation issue. New roofs do not fix bad attic airflow. We measure intake (soffit) versus exhaust (ridge) and balance them. Sometimes the fix is just unblocking baffles.

Ice dams form when attic heat melts roof snow which refreezes at the eaves. Long-term fixes: better attic insulation, balanced ventilation, ice-and-water shield from eave to 24 inches inside the warm wall. Short term: heat cables or steam removal — never an axe.

Zinc strip at the ridge — rainfall washes a thin solution down the slope and moss dies off. Pressure washing is the wrong answer; it removes the granules and shortens the roof's life by years.

Overlay (laying new shingles over old) is faster and cheaper, but it hides rotten decking, doubles the weight on the structure, and most manufacturer warranties are voided. We rarely recommend it.

Yes — through Hearth and GreenSky. Typical terms: 12-month same-as-cash, 7- and 12-year fixed-rate options. Soft credit pull only for pre-qualification.

Average single-family home: 1.5 days, weather permitting. We tear off in the morning, dry-in by lunch, finish shingles next day. Our crews don't leave a roof open overnight unless we have to.